Shipping policy

The Half Okay Delivery Process

At Half Okay, our products are produced on demand. Our delivery process consists of two stages: Fulfillment and Shipping.

Estimated Delivery Time (EDT) = Fulfillment + Shipping

1. Fulfillment (Production)

It typically takes 2–5 business days to fulfill an order.

During this stage, your item is produced, prepared and processed for shipment by our fulfillment partner.

Note: Fulfillment may take longer during peak seasons or if there are temporary stock issues with specific sizes or colors.

2. Shipping (Transit)

Once your order is fulfilled and dispatched, shipping times depend on your location:

  • USA: 3–7 business days
  • UK: 3–7 business days
  • Europe: 5–10 business days
  • Rest of World: 10–20 business days

These shipping estimates do not include fulfillment time.

Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to carrier disruptions, customs procedures, weather conditions or other circumstances outside our reasonable control.

Nothing in this Shipping Policy limits your statutory consumer rights under applicable law.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipment confirmation email containing a tracking number.

Please allow up to 48 hours for the tracking information to update in the courier's system.

4. Customs & Import Fees

All orders are shipped “Delivery Duty Unpaid.”

This means that any customs duties, tariffs, import taxes or other charges applied by your local government or customs authority are the responsibility of the customer.

While we work to minimize these fees wherever possible, we cannot control or predict whether customs charges will apply or how much they may be.

5. What To Do If Your Order Is Late

While we aim to meet our Estimated Delivery Time whenever possible, occasional delays due to weather, carrier disruptions, customs holds or other circumstances may occur.

If your estimated delivery date has passed, we recommend allowing a few additional business days, as carriers may experience temporary delays.

You may contact us at any time if you are concerned about your delivery.

If your order has still not arrived:

  • Check your shipping confirmation to make sure the delivery address is correct.

  • Check the latest tracking information provided by the courier.

  • Contact us at info@halfokay.store with your order number.

We will investigate the shipment with the carrier and our fulfillment partner.

If the package is confirmed lost, we will provide an appropriate solution in accordance with applicable law, which may include a replacement at no extra cost or a refund where applicable.

6. Address Accuracy

Please make sure your shipping address is complete and accurate before finalizing your order.

If a shipment is returned because the shipping address provided by the customer at checkout was incorrect or incomplete, the customer may be responsible for the reasonable cost of reshipping the order once an updated address has been confirmed.

If the address issue was caused by Half Okay, our fulfillment partner or our shipping process, no additional reshipping cost will be charged to the customer.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at info@halfokay.store. Once an order has entered fulfillment or has been dispatched, we may no longer be able to change the address.

7. Contact

If you have any questions regarding shipping or delivery, please contact us at:

Half Okay
Calle Antonio López 230
28026 Madrid
Spain

Email: info@halfokay.store

Last updated: 23 August 2026